Privacy Policy

Our Commitment to Your Privacy

At jae9, we recognise that your privacy is a fundamental right. This Privacy Policy explains in clear, straightforward language how jae9 collects, processes, stores, and protects the personal information of players who register and interact with our online gaming platform in Bangladesh. We are committed to maintaining your trust by handling your data with the utmost care and transparency.

By accessing or using jae9, you acknowledge that you have read and agreed to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform. We encourage you to read this document carefully so you fully understand your rights and our obligations to you as a valued member of our community.

Information We Collect

jae9 collects only the personal information that is necessary to operate our platform, process transactions, verify identities, and deliver a safe, personalised gaming experience. The categories of data we collect are as follows:

Registration Information

• Full name, date of birth, and nationality
• Email address, mobile phone number, and preferred contact details
• Residential address within Bangladesh (city, district)
• Username and account credentials (password stored in hashed form only)

Financial and Transaction Information

• Deposit and withdrawal records, including amounts in BDT and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile banking account references (account numbers are partially masked and never stored in full)
• Bonus, wagering requirement history, and any promotional campaign participation records

Technical and Behavioural Data

• IP address, device type, browser type, and operating system
• Session logs, login timestamps, and pages visited within the jae9 platform
• Game history, bet amounts, and play patterns for responsible gaming monitoring purposes

How We Use Your Information

The personal data we collect from you is used strictly within the scope of delivering and improving our services. Specifically, jae9 uses your information for the following purposes:

• To verify your identity and confirm you meet the 21+ age requirement before granting full account access
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card payment gateways
• To provide customer support and respond to account queries, disputes, or complaints in a timely manner
• To personalise your experience, including recommending relevant games such as cricket betting, slots, and live casino offerings
• To detect, prevent, and investigate fraudulent activity, money laundering, or any suspicious account behaviour
• To fulfil our obligations under applicable laws and respond to lawful requests from regulatory or law enforcement authorities

We do not use your data for any automated decision-making that produces legal or similarly significant effects on you without human oversight. Any profiling conducted for responsible gaming purposes is subject to manual review when it triggers any account-level intervention.

Disclosure of Your Information

jae9 takes a conservative approach to sharing your personal data. We will never disclose your information to any third party for commercial marketing or advertising purposes. There are, however, limited circumstances where disclosure is necessary:

Service Providers

We work with a limited set of trusted technology and payment partners who assist us in operating the jae9 platform. These include payment processing companies (bKash, Nagad, Rocket, Upay), fraud prevention vendors, and IT infrastructure providers. All such partners are contractually bound to use your data only for the specific purpose of delivering their service to us and are prohibited from any secondary use or onward transfer.

Legal Obligations

If required by law, court order, or lawful government directive, jae9 may disclose relevant personal data to the appropriate authorities. We will notify you of any such disclosure where legally permitted to do so. We assess all such requests on a case-by-case basis and share only the minimum data necessary to comply.

Business Transfers

In the unlikely event that jae9 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. We will provide advance notice of any such change through our platform and you will have the option to request deletion of your data before the transfer is completed.

Cookies and Tracking Technologies

jae9 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session continuity, and gather anonymised analytics data. We use the following types of cookies:

• Essential cookies: required for core platform functions such as login sessions, cart state, and security tokens
• Analytics cookies: collect anonymised data about page views, session durations, and feature usage to help us improve the platform
• Preference cookies: remember your language, region, and display settings so you do not need to re-enter them on each visit
• Security cookies: help detect and prevent fraudulent login attempts and protect your account integrity

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of some features on the jae9 platform, including your ability to remain logged in.

Data Security Measures

The security of your personal information is a top priority for jae9. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include, but are not limited to, SSL/TLS encryption for all data in transit, hashed storage of passwords, role-based access controls limiting which staff can view sensitive data, and regular security vulnerability assessments.

Our payment processing flows are handled through certified gateway partners and we do not store full card numbers or mobile banking PINs on our servers at any point. Transaction data is encrypted both in transit and at rest.

Data Retention

jae9 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. For active accounts, we retain all personal and transactional data for the duration of your account relationship with us plus a minimum period of five years thereafter, in accordance with standard financial record-keeping obligations.

When your account is closed or your data retention period expires, we securely delete or anonymise your personal information so that it can no longer be linked back to you as an identifiable individual. Certain minimal records (such as transaction summaries) may be retained in anonymised form for statistical and audit purposes.

Your Rights as a jae9 User

We respect your right to understand and control how your personal data is used. As a jae9 player based in Bangladesh, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data jae9 holds about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal data in your account
• Right to erasure: you may request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 3 business days and complete the action within 30 calendar days, or inform you if an extension is required.

Third-Party Services and Links

The jae9 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt to deliver our gaming catalogue. These providers may process limited technical data (such as game session tokens) within their own secure environments. Each provider operates under their own privacy standards, and jae9 contractually requires all game provider partners to maintain data protection practices consistent with this policy.

Our platform does not contain links to external third-party websites. However, should you navigate away from jae9 independently, please be aware that we have no control over the privacy practices of external sites and this Privacy Policy does not apply to them.

Children's Privacy and Age Restriction

jae9 is an adult online gaming platform strictly intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. Account registration is subject to age verification checks, and any account found to belong to an underage user will be suspended immediately and all associated funds will be handled in accordance with our Terms and Conditions.

Changes to This Privacy Policy

jae9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will notify you by posting a prominent notice on the jae9 platform and updating the 'Last Updated' date at the top of this page. We encourage you to review this Privacy Policy periodically so you remain informed about how we are protecting your information.

Your continued use of the jae9 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If the changes are significant and require your explicit consent under applicable law, we will seek that consent before the changes take effect.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jae9 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team operates around the clock (24/7) in Bangladesh Standard Time (BST, UTC+6) and will respond to your privacy enquiry within 3 business days.